MBL assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail. Not with standing Anything To The Contrary, Our Maximum Aggregate Liability To You For Any Causes Whatsoever, And Regardless Of The Form Of Action (Whether Liability Arises Due To Negligence Or Other Tort, Breach Of Contract, Violation Of Statute, Misrepresentation Or For Any Other Reason), Will At All Times Be Limited To The Amount Paid By You, If Any, For Using The Portion Of The Services Or The Site Giving Rise To The Cause Of Action Or Five Thousand Rupees (RS.5000), Whichever Is Lesser.
COUPON REDEMPTION: Coupon redemption is purely subjected to standard and specified terms and conditions mentioned by the respective retailer. Coupons are issued on behalf of the respective retailer. Hence, any damages, injuries, losses incurred by the end user by using the coupon is not the responsibility of MBL. Total cashback for a user cannot be more than 50% of his payments or Rs. 10,000, whichever is higher. This main T&C of MBL supersedes any offer related to MBL.
COMMUNICATION POLICY
USE OF SITE: You understand that except for information, products or services clearly indicated as being supplied by the MBL, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that MBL cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.
PROHIBITED CONDUCT: By using the Services you agree not to:
REFUND POLICY: All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. MBL is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details - the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. MBL shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email. All Refunds will be credited to your Closed Wallet. You can trigger a request in your RemiTap Wallet to transfer the money from your RemiTap Wallet back to source. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.
TERMINATION; AGREEMENT VIOLATIONS: You agree that MBL, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the Services and remove and discard all or any part of your account, your user profile, or your recipient profile, at any time. MBL may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services or any account you may have or portion thereof may be effected without prior notice, and you agree that MBL will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies MBL may have at law or in equity. Upon termination for any reason, you agree to immediately stop using the Services.
LIMITATION OF LIABILITY AND DAMAGES: In no event will MBL or its contractors, agents, licensors, partners, suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites, even if MBL or a MBL’s authorized representative has been advised of the possibility of such damages. Not with standing Anything To The Contrary, In No Event Will MBL’s Or Any Of Its Contractors, Directors, Employees, Agents Total Liability To You For All Damages, Liabilities, Losses, And Causes Of Action Arising Out Of Or Relating To (I) This Agreement, (Ii) The Services, (Iii) Your Use Or Inability To Use The Services Or The Site (Including Any And All Materials) Or Any Reference Sites, Or (Iv) Any Other Interactions With MBL, However Caused And Whether Arising In Contract, Tort Including Negligence, Warranty Or Otherwise, Exceed The Amount Paid By You, If Any, For Using The Portion Of The Services Or The Site Giving Rise To The Cause Of Action Or Five Thousand Rupees (RS.5000), Whichever Is Lesser. You acknowledge and agree that MBL has offered its products and services, set its prices, and entered into this agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and MBL, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and MBL. MBL would not be able to provide the services to you on an economically reasonable basis without these limitations.
INDEMNIFICATION: You agree to indemnify, save, and hold MBL, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors
DISCLAIMER; No Warranties, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein. MBL reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify MBL, including rights to settle, and you agree to cooperate with MBL’s defense and settlement of these claims. MBL will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.
To the fullest extent permissible pursuant to applicable law, MBL and its third-party partners, licensors, and suppliers disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of Merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by you from MBL or through the services or the site will create any warranty not expressly stated herein. You expressly acknowledge that as used in this section, the term “MBL” includes MBL’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliated companies. You acknowledge that MBL is a reseller of Mobile recharges and is not liable for any 3rd party (telco’s & suppliers) obligations due to rates, quality, and all other instances, whether to any such telco’s subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected. The services and the site and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. MBL, and its third party suppliers, licensors, and partners do not warrant that the data, Remitap software, functions, or any other information offered on or through the services, the site or any reference sites will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. MBL and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the services, the site or any reference sites at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and device) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement. This paragraph shall survive termination of this agreement. In no event will MBL be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the site.
OWNERSHIP; PROPRIETARY RIGHTS: The Services and the Site are owned and operated by MBL and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the Site provided by MBL (the “Materials”) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between you and MBL, all Materials, trademarks, service marks, and trade names contained on the Site are the property of MBL and/or third party licensors or suppliers. You agree not to remove, obscure, or alter MBL or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services. Except as expressly authorized by MBL, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. MBL reserves all rights not expressly granted in this Agreement. If you have comments regarding the Services and the Site or ideas on how to improve it, please contact customer service. Please note that by doing so, you hereby irrevocably assign to MBL, and shall assign to MBL, all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.
MODIFICATION OF THIS AGREEMENT: MBL reserves the right to change, modify, add, or remove portions of this Agreement (each, a “change”) at any time by posting notification to the Site or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services. For certain changes, MBL may be required under applicable law to give you advance notice, and MBL will comply with such requirements.
WAIVER: The failure of MBL to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by MBL.
GOVERNING LAW AND FORUM FOR DISPUTES: Any claim or dispute either party may have against the other under these term shall be subject to the exclusive jurisdiction of the courts located in Cochin, Kerala, India.. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.
SEVERABILITY: If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.
ASSIGNMENT: This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us to our affiliates without restriction as a part of any business reorganisation. Any assignment attempted to be made in violation of this provision shall be void and of no effect.
SURVIVAL: Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.
HEADINGS: The heading references herein are for convenience purposes only, do not constitute a part of these Terms and Conditions, and will not be deemed to limit or affect any of the provisions hereof.
ENTIRE AGREEMENT: This is the entire agreement between you and MBL relating to the subject matter hereof and will not be modified except in writing, signed by both parties, or by a change to this agreement made by MBL in accordance with the terms of this agreement.
CLOSED WALLET TERMS OF USE: The following Terms of Use (“Terms”) are a binding agreement between you and Machhapuchchhre Bank Limited. By registering for or using the site or the platform/network, you agree to be bound by these terms. if you do not accept these terms, please do not use the site or the platform/network. As MBL is a site/platform/network owned by Machhapuchchhre Bank Limited. Hence all the rights, benefits, liabilities & obligations under the following terms & conditions shall accrue to the benefit of Machhapuchchhre Bank Limited.
Definitions
v “Customer” “or” “you” mean a person who has registered with RemiTap for availing the RemiTap Wallet and who has accepted these Terms and Conditions and, owns/operates/has access to an internet compatible device that supports the RemiTap Wallet.
v “RemiTap Wallet” or “RemiTap Wallet” means the pre-paid payment instrument issued by RemiTap including Basic Account and Prime Account.
v “Charge(s)” or “Service Charge” shall mean the charges which RemiTap may levy upon you in consideration for subscribing to the RemiTap Wallet.
v “Person-to-Person Transfer” refers to a facility to transfer funds from a RemiTap Wallet to any other RemiTap Wallet issued by RemiTap Not permitted to transfer any savings or current bank account.
v “Merchant Establishment” shall mean and include physical Merchants, remote Merchants and any other outlet that has been authorized by RemiTap to accept payment using RemiTap Wallet.
v “Enrolment Form” shall mean the RemiTap Wallet Enrolment Form, as is required by Remittal from the Customer at the time of Registration for availing and / or continuation of the Remittal Wallet.
v the secret password used to secure Remittal Wallet applications, without knowledge of which your Remittal Wallet will not be operable.
v “Transaction” means Person-to-person transfer or purchase of goods or services at Merchant establishments or equivalent amount of money-in RemiTap Wallet, if goods or services not available.
v “ NEPAL RASTRA BANK ” means the Nepal Rastra Bank.
1. Documentation
v Any information provided to Remitap with the intention of securing RemiTap Wallet shall vest with MBL, and may be used by MBL, for any purpose consistent with any applicable law or regulation, at its discretion.
v If the particulars provided by you in the KYC documents do not match with the details mentioned in the Enrolment Form, then MBL has the right to forfeit the balance amount in your wallet.
2. General Conditions of RemiTap Wallet
v You may recharge your RemiTap Wallet at through any of the methods mentioned at “www.remitap.com”. The list of recharge outlets and methods of recharging RemiTap Wallet are subject to change at the discretion of MBL without prior intimation to the Customer.
v You may note that withdrawing money from RemiTap Wallet is not allowed.
v RemiTap Wallet is not transferable.
Maximum Wallet Balance at End of the Day: Users are allowed to hold balance as per below slab wallet at the end of the day. Users should spend or withdraw any excess balance exceeding the limit before the day ends.
Description |
Verified |
Unverified |
Maximum Wallet Balance at EOD |
NRS. 25,000/- |
NRS. 9,999/- |
Wallet to Wallet Transfer: Users can do wallet to wallet (P2P) transfers as per below threshold:
Description |
Verified |
Unverified |
Maximum Transaction Amount Per Transaction |
NRS. 5,000/- |
NRS. 100/- |
Maximum Transaction Amount Per Day |
NRS. 15,000/- |
NRS. 1000/- |
Maximum Transaction Count Per Day |
5 |
5 |
Maximum Transaction Amount Per Month |
NRS. 25,000/- |
NRS. 5000/- |
Maximum Transaction Count Per Month |
20 |
20 |
Cash in from ‘Cash In’ Agents: Users can do cash in transfers as per below limit threshold:
Description |
Verified |
Unverified |
Maximum Transaction Amount Per Transaction |
NRS. 5,000/- |
NRS. 5,000/- |
Maximum Transaction Amount Per Day |
NRS. 15,000/- |
NRS. 5,000/- |
Maximum Transaction Amount Per Month |
NRS. 25,000/- |
NRS. 25,000/- |
3. Payment Transaction Limits:
v Users can make payment to the amount billed by the merchant. However, unverified users won’t be able to transact more than Rs.. Subject to guidelines/notifications issued by NEPAL RASTRA BANK from time to time these limitations may be reviewed and modified at the discretion of MBL without prior intimation to the Customer.
v MBL reserves the right to suspend/discontinue RemiTap Wallet Services to you at any time, for any cause, including, but not limited, to the following-
§ For any suspected violation of the rules, regulations, orders, directions, notifications issued by NEPAL RASTRA BANK from time to time or for any violation of the terms and conditions mentioned in this document
§ For any suspected discrepancy in the particular(s), documentation or Enrolment Form provided by you;
§ To combat potential fraud, sabotage, wilful destruction, threat to national security or for any other force majeure reasons etc;
§ If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.
§ If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
§ If the mobile connection with which your RemiTap Wallet is related ceases to be operational or in your possession or control.
§ If MBL believes, in its reasonable opinion, that cessation/ suspension is necessary.
v The value stored on your RemiTap Wallet shall NOT be refunded under ANY circumstances and may only be utilized to make payments for bonafide transactions at merchant establishments and Person-to-person transfer or Person-to-bank transfer. No interest will be payable by MBL on the available balance reflected on the RemiTap Wallet.
v You are permitted to maintain and operate only one RemiTap Wallet. Any suspected non-conformity with this requirement shall be just cause for the suspension/ discontinuation of any/all Wallets associated with you by MBL.
4. Wallet Charges & Validity
v You shall pay the Service Charges prescribed by MBL in the form and manner prescribed for such payment. MBL may at its discretion, change, amend, increase, or reduce the Service Charges without prior intimation to the Customer.
v Any value in your RemiTap Wallet that is utilized towards making payments for any Transaction shall be automatically debited from your RemiTap Wallet. MBL’s responsibility is limited to the debiting of your RemiTap Wallet and the subsequent payment to any Merchant Establishment that you might transact with. MBL does not endorse, promote, champion or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using RemiTap Wallet.
v MBL reserves the right to levy charges/ charge commission upon any amounts loaded upon your RemiTap Wallet or any amounts spent/utilized by you using RemiTap Wallet.
v MBL reserves the right to set off any balance in your Wallet in order to recover funds for transactions processed as per your request.
v Wallet Expiry and Balance Forfeiture
1. At present, MBL does not expire the wallet or forfeits the balance amount in RemiTap Wallet
2. MBL reserves the right to introduce a policy as per the applicable NEPAL RASTRA BANK guidelines for wallet expiration and balance forfeiture in future. The terms and conditions related to any such policy that we may introduce in the future will come into effect from the date that will be clearly indicated under the “Terms of Use” for Closed Wallet
5. Customer Obligations
v RemiTap Wallet availability is subject to the maintenance of an active mobile phone or internet connection with an associated telecom provider. RemiTap Wallet availability is subject to the maintenance of a mobile phone handset and other application on which Services run and the Customer is solely responsible for all liability arising from the unavailability of Services due to a mobile handset or internet service provider not supporting any RemiTap Wallet channel or application.
v You must ensure the availability of sufficient funds before executing any Transaction from your RemiTap Wallet.
v You shall be solely responsible for the confidentiality, safety and security of the Password. You shall be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or the unauthorized use of RemiTap Wallet. In case the Password is lost or misplaced, you shall promptly inform MBL by calling at the customer care numbers where after the Password will be barred and a new Password will be issued to you after necessary validation. In case the mobile phone/ SIM card associated with your RemiTap Wallet is lost/stolen/misplaced/ no longer in your control, you shall promptly inform MBL. MBL will upon receipt of such information block the relevant account.
v You shall only use RemiTap Wallet for all Transactions with the specific Merchant Establishment for the products/services available therein. The list of Merchant Establishments is available at www.RemiTap.com and is subject to change at MBL’s discretion without prior intimation.
v You shall intimate MBL about change in your address, if any, in writing along with such proof of address as per the KYC documents.
v You shall not use REMITAP Wallet for any purpose that might be construed as contrary or repugnant to any applicable law, regulation, guideline, judicial dicta, MBL policy or public policy or for any purpose that might negatively prejudice the goodwill of MBL.
v You acknowledge and understand that RemiTap Wallet are linked to your mobile phone number and you shall be solely responsible for any liability arising out of the loss/ theft / misuse of the mobile phone number or deactivation of mobile connection by the concerned telecom service provider, in respect of the Services.
v Information submitted by you for availing RemiTap Wallet and/or information submitted while using RemiTap Wallet may be shared with third parties by MBL, inter alia, to facilitate the provision of RemiTap Wallet.
v You shall ensure that the Services are not used for Transactions in foreign currency. RemiTap Wallet is issued & shall be valid only in India and shall be used at Merchant Establishments only in India.
v Without limiting the foregoing, you agree that you will not use the RemiTap Site to undertake any of the following actions or to display, upload, modify, publish, distribute, disseminate, transmit, update or share any information that:
1. Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
2. Infringes any patent, trademark, copyright or other proprietary rights;
3. contains viruses, corrupted files, or any other similar software or programs that is designed to interrupt, destroy or that may limit the functionality of any computer source or that may damage or adversely affect the operation of another person’s computer, its web-sites, any software or hardware, or telecommunications equipment;
4. Advertises or offers to sell any goods or services for any commercial purpose;
5. is in the nature of promotional services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters;
6. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or the source of software or other material;
7. Violates any law for the time being in force;
8. Belongs to another person to which you do not have any right to;
9. Interferes with or disrupts MBL’s websites, servers, or networks;
10. Impersonate any other person;
11. Harm minors in any way;
12. Forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through its websites or to manipulate your presence on its websites;
13. Engage in any illegal activities;
14. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence, or prevents the investigation of any offence or insults any other nation.
6. Indemnity
You agree to indemnify, defend and hold MBL and/or related parties harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including and without limitation legal fees and expenses, arising out of or related to your use or misuse of the RemiTap Wallet, any violation of these Terms and Conditions, or any breach of the representations, warranties, and covenants made by you.
Additional T&C’s
Amendment of Terms, Platform
ELIGIBILITY AND REGISTRATION TO USE THE SERVICES
COMPLIANCE WITH LAW
The RemiTap Wallet (licenced and in banking partnership with MACHHAPUCHCHHRE BANK LTD ) is governed by per NEPAL RASTRA BANK direction on Issuance and Operation of Pre-paid Payment Instruments in NEPAL ( Nepal Rastra Bank ) and is also subject to directions / instructions issued by the NEPAL RASTRA BANK from time to time in respect of redemption, repayment, usage etc. MBL will not be responsible or liable for any violation by you of applicable law, regulation, or guideline. You hereby declare that your name does not, at anytime, appear in the consolidated list of terrorist Individuals/ organizations as circulated by the NEPAL RASTRA BANK from time to time.
CONFIDENTIALITY
Privacy of communication is subject to the terms of the certificate of authorization granted by the NEPAL RASTRA BANK and NEPAL RASTRA BANK notifications/directives etc. You specifically agree that in order to facilitate the provision of RemiTap Wallet, MBL may be required to disclose any information or particulars pertaining to you to any authority, statutory or otherwise.
ASSIGNMENT
Machhapuchchhre Bank Limited shall have the right to assign/transfer these presents to any third party including its holding company, subsidiaries, affiliates, associates group companies.
INTELLECTUAL PROPERTY RIGHTS
We, or our licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (“IP Rights”), in and to the Site, the Platform, the Usage Data. You shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the Site, the Platform or any of the IP Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the Platform or use the Platform or Site to create a competing product. RemiTap is owned by Machhapuchchhre Bank Limited. Unauthorized use is .strictly prohibited. All rights are expressly reserved to Machhapuchchhre Bank
DISCLAIMER
We make no warranty, express or implied, with respect to the site, the platform/network and services offered. we expressly disclaim the implied warranties of noninfringement, merchantability, and fitness for any particular purpose. We provide the Site, the Platform/Network and any other technology and services on the Site on an “as is”, “where is”, “with all faults” basis. We do not warrant that the Site or the Platform any products and services shown or described on the Site, or other technology and services will be uninterrupted, error-free, available or operational at any particular time, or that any known defects will be corrected.
WAIVER AND RELEASE
To the maximum extent permitted by law, you waive, release, discharge and hold harmless Machhapuchchhre Bank Limited, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the Platform / RemiTap Wallet.
CONSENT TO ELECTRONIC COMMUNICATIONS AND TRANSACTIONS
By registering to use the Site, below, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when We send the electronic communication to the email address/mobile number that as per our records, or when We post the electronic communication on the RemiTap Site. The requirements for such electronic transactions and communications following: you must have access to the Internet, mobile web, applications and a valid e-mail address. You can withdraw your consent at any time by contacting us, but We reserve the right to terminate your account upon such withdrawal. Withdrawal of your consent will not affect the legal validity and enforceability of any notice, statement or disclosure previously received electronically. You agree to notify us promptly if your email address or other contact information changes by updating your account information or contacting us.
LIMITATION OF LIABILITY
CHOICE OF LAW AND DISPUTE RESOLUTION
These Terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the courts of Cochin Kerala shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Platform/Network or the Site. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forums non convenience or any other basis.
General
The parties are independent contractors and nothing in these Terms shall be deemed to create an agency or employment relationship, a franchisor-franchisee relationship, joint venture or partnership. These Terms constitute the entire agreement between you and us regarding its subject matter and supersede all prior and contemporaneous undertakings and agreements between the parties, whether written or oral, with respect to that subject matter. Should any provision of these Terms be deemed unenforceable or invalid, the other provisions of these Terms shall remain in full force and effect. You cannot assign the Terms or delegate your obligations under these Terms without the express written consent of MBL. The prevailing party in any action relating to these Terms shall be entitled to recover its reasonable legal fees, costs and disbursements incurred in connection therewith from the non- prevailing party.
GRIEVANCE OFFICER
The customer has the right to register his complaint if he is not satisfied with the services or finds attitudinal deficiencies when dealing with agents/ staff or finds system errors or sees gaps between standards of service promised and actual service rendered by the company. This mechanism is exclusively dedicated for customer complaint redressal.
Acknowledgement of Grievances & redress on Complaints:
1. CSD will acknowledge the grievance immediately on the receipt of complaint and initiate action to have the grievance resolved within a maximum period of three weeks on extraordinary cases with auto reply in either cases.
2. The customer will also be kept informed of the action taken, the progress while redressing grievances, and/or, the reasons for delay if any, in redressing.
3. Complaints received by e-mail shall be acknowledged by an immediate system generated response or via individual emails to the extent possible.
4. The follow up action taken in respect of such complaints shall be advised to customers by e-mail.